Known Issues

Current limitationsAccess and defects,assistant verifiedguidance reviewed on 8 September 2026 against the applicationcurrent atcontract and the live application, which identifies itself as version 3.0.00. Historical application defects below were observed on 4 September 2026.and were not all retested. Each entry statesgives whata yourecovery willstep; seea andlimitation whatis tonot doevidence aboutthat it.every connection is failing.

Application

Issue What you see Workaround Unhandled error on an unknown asset ID — observed 4 September 2026 OpeningAn aninaccessible assetor nonexistent asset-detail address forpreviously an ID that does not exist or is not shared with your account showsshowed Unexpected Application Error ratherinstead thanof a not-found message. This case was not retested in the 8 September review. Return to Assets and reachfind the record through the gallery. ThisConfirm mattersthe whenrecord anand assistantproject handsaccess youbefore retrying a deep linklink; fordo not assume every application error has this cause. Personalized hub requires a record outside your access, so confirm the identifier rather than assuming the application is down.Intelligence hidden until apublished profile existsThe Intelligence item ismay be absent fromor the navigation,route andmay return you to setup or the directdashboard. address opensCheck the interview at the last step reached.Expected behaviour. Completeaccount and publish the interview once.for the normal personalized hub. If already published, check feature availability with support. Ordinary MCP authorization and queries do not require publication. EditProfile update remains in progress banner persistsAfter reopening a published profile,profile for editing, the hub shows athat profilean update is in progressprogress. until you publish or discard.YourThe published revision staysremains active throughout.while you edit. Resume and publish tothe clearupdate it.when ready; reviewing the existing profile alone does not start a new draft.

Assistants

For the complete setup and permission flow, see Account Access and OAuth.

Access issue What to do Registration or email verification returns to the dashboard Finish verification first, check the intended account in the application, then restart the connection from the assistant. The current flow can lose its return destination. Authorization request expired or has no session Start a new connection request from the originating assistant; do not reuse or forward the old consent URL. Wrong account or projects Check the account in the application before reconnecting. The current consent screen does not display the account email. Read-only authentication diagnostics can show the masked connected account, scopes, and project count. Notification action needs another permission Check the actual granted scopes. Additional permission may be requested initially or later; repeating the same connection settings may not change the grant. Microsoft federated access is read-only. No SiteTrax.io connected-app or individual revoke control Use the assistant's own disconnect controls and contact SiteTrax.io Support if access must be stopped. Do not assume that a host disconnect invalidates all previously issued SiteTrax.io tokens. Issue What you see Workaround Microsoft 365 Copilot not yet available The Intelligence hub lists Copilot and states the connection is still being built. Use ChatGPT or Claude. The Copilot guide in the MCP Server book describes the connection as designed, not as one you can complete today. ProfilePublished doescontext notis followmissing theor accountunused Answers areremain generic even though you published a profileprofile. isConfirm published.Profilesthe areconnected peraccount user.and Authorizeprojects, then ask the assistant withto retrieve relevant published facts. The public MCP response excludes the sameworking SiteTrax.iobrief, accountdrafts, thatcustom publishedAI theinstructions, profile.and preferred answer length. Publication alone does not ensure tool use. ChatGPT appssetup arediffers webby onlysurface The SiteTrax.iosetup or tool option described in a guide may be absent in a mobile app isor unavailablea indifferent theworkspace. ChatGPT mobile apps.Use a desktop orbrowser laptopfor browser.the documented SiteTrax.io connection flow. Check Connecting ChatGPT and current OpenAI guidance for published integrations versus custom developer-mode availability. Connector creation is restricted No option to add a custom connector. On Claude Team and Enterprise only Owners can add one. In ChatGPT workspaces an administrator controls app creation. Local-only clients cannot connectAuthorization never starts.The SiteTrax.ioclient endpointcannot iscomplete remote.discovery or start authorization against the remote endpoint. Use a client supporting remote MCP servers over HTTPS with Streamable HTTP and OAuth. Server-SentA Eventslocal-server-only transportclient or a legacy SSE-only connection is notinsufficient. supported.

Data and interpretation

Issue What you see Workaround Sequence pairing unavailable SiteTrax.io declines to return a duration. This is deliberate. Confirm capture exists on both operational boundaries, then ask again. Media withheld A record returns without its image or video. Check project configuration, retention, permissions and redaction. The record itself is still valid. Placeholder identifier text Records showing a single dash or a blank value. These are not equipment identifiers and must not be searched or counted as units. Tool contracts can change An assistant integration behaves differently after an update. Ask SiteTrax.io for its current schema rather than assuming a fixed contract.

Documentation

Issue Detail Retired Reports section Screenshots in older documentation show a Reports item in the left navigation. That section is not present in version 3.0.0 and its address returns not found. Ignore it in any legacy material. Legacy portal screenshots Older pages show the service portal at version 2.6.1. The current application is 3.0.0 and differs in navigation and dashboard layout.

Found something not listed here? Report it with the page, the time, the account, the project and what you expected instead.