# Known Issues

![Known Issues](https://docs.sitetrax.io/uploads/images/gallery/2026-09/st-intel-known-issues-feature.png)

Current limitations and defects, verified against the application at version 3.0.0 on 4 September 2026. Each entry states what you will see and what to do about it.

## Application

<table id="bkmrk-issuewhat-you-seewor"><thead><tr><th>Issue</th><th>What you see</th><th>Workaround</th></tr></thead><tbody><tr><td>Unhandled error on an unknown asset ID</td><td>Opening an asset detail address for an ID that does not exist or is not shared with your account shows *Unexpected Application Error* rather than a not-found message.</td><td>Return to **Assets** and reach the record through the gallery. This matters when an assistant hands you a deep link for a record outside your access, so confirm the identifier rather than assuming the application is down.</td></tr><tr><td>Intelligence hidden until a profile exists</td><td>The Intelligence item is absent from the navigation, and the direct address opens the interview at the last step reached.</td><td>Expected behaviour. Complete and publish the interview once.</td></tr><tr><td>Edit in progress banner persists</td><td>After reopening a published profile, the hub shows a profile update in progress until you publish or discard.</td><td>Your published revision stays active throughout. Resume and publish to clear it.</td></tr></tbody></table>

## Assistants

<table id="bkmrk-issuewhat-you-seewor-1"><thead><tr><th>Issue</th><th>What you see</th><th>Workaround</th></tr></thead><tbody><tr><td>Microsoft 365 Copilot not yet available</td><td>The Intelligence hub lists Copilot and states the connection is still being built.</td><td>Use ChatGPT or Claude. The Copilot guide in the MCP Server book describes the connection as designed, not as one you can complete today.</td></tr><tr><td>Profile does not follow the account</td><td>Answers are generic even though a profile is published.</td><td>Profiles are per user. Authorize the assistant with the same SiteTrax.io account that published the profile.</td></tr><tr><td>ChatGPT apps are web only</td><td>The SiteTrax.io app is unavailable in the ChatGPT mobile apps.</td><td>Use a desktop or laptop browser.</td></tr><tr><td>Connector creation is restricted</td><td>No option to add a custom connector.</td><td>On Claude Team and Enterprise only Owners can add one. In ChatGPT workspaces an administrator controls app creation.</td></tr><tr><td>Local-only clients cannot connect</td><td>Authorization never starts.</td><td>The SiteTrax.io endpoint is remote. Use a client supporting remote MCP servers over HTTPS with OAuth. Server-Sent Events transport is not supported.</td></tr></tbody></table>

## Data and interpretation

<table id="bkmrk-issuewhat-you-seewor-2"><thead><tr><th>Issue</th><th>What you see</th><th>Workaround</th></tr></thead><tbody><tr><td>Sequence pairing unavailable</td><td>SiteTrax.io declines to return a duration.</td><td>This is deliberate. Confirm capture exists on both operational boundaries, then ask again.</td></tr><tr><td>Media withheld</td><td>A record returns without its image or video.</td><td>Check project configuration, retention, permissions and redaction. The record itself is still valid.</td></tr><tr><td>Placeholder identifier text</td><td>Records showing a single dash or a blank value.</td><td>These are not equipment identifiers and must not be searched or counted as units.</td></tr><tr><td>Tool contracts can change</td><td>An assistant integration behaves differently after an update.</td><td>Ask SiteTrax.io for its current schema rather than assuming a fixed contract.</td></tr></tbody></table>

## Documentation

<table id="bkmrk-issuedetailretired-r"><thead><tr><th>Issue</th><th>Detail</th></tr></thead><tbody><tr><td>Retired Reports section</td><td>Screenshots in older documentation show a Reports item in the left navigation. That section is not present in version 3.0.0 and its address returns not found. Ignore it in any legacy material.</td></tr><tr><td>Legacy portal screenshots</td><td>Older pages show the service portal at version 2.6.1. The current application is 3.0.0 and differs in navigation and dashboard layout.</td></tr></tbody></table>

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