# Frequently Asked Questions

![Frequently Asked Questions](https://docs.sitetrax.io/uploads/images/gallery/2026-09/st-intel-faq-feature.png)

## About the product

**Is SiteTrax.io Intelligence a separate product?**  
No. It is part of the SiteTrax.io application at [app.sitetrax.io](https://app.sitetrax.io). There is nothing extra to install and no second sign-in.

**What happened to the service portal?**  
It has been retired. The current experience is the application at `app.sitetrax.io`. Update anything that still points at `service.sitetrax.io`.

**Does Intelligence store a separate copy of my data?**  
No. It reads the same SiteTrax.io records the rest of the application uses.

**Is my data used to train an AI model?**  
SiteTrax.io provides scoped read access to your records at the moment you ask a question. For any commitment about how a specific assistant vendor handles what passes through it, check that vendor terms and your own agreement with SiteTrax.io.

## About the profile

**Do I have to complete the interview?**  
Yes, once. The Intelligence hub is not available to an account until that account publishes a profile.

**How long does it take?**  
A few minutes. Your draft is saved as you go, and you can resume from the sidebar.

**Can I change my answers later?**  
Yes. Reopen the profile and republish. Publishing creates a new immutable revision without replacing the history, and your published profile stays active while an edit is in progress.

**Is the profile shared with my colleagues?**  
No. Profiles are per user account and shape only that person results.

**What if I do not know my operating numbers?**  
Skip them. Question seven is optional.

**What is the working brief?**  
A short summary generated from your published answers and stored with the revision. It is the context a connected assistant receives. Custom AI instructions are stored with the revision but kept separate from the brief.

## About assistants

**Which assistants can I use?**  
ChatGPT and Claude today. Microsoft 365 Copilot is listed in the application as coming soon. Other MCP-compatible clients can connect to the same endpoint. See [Supported AI Platforms](/books/ai-integrations/page/supported-ai-platforms).

**Does connecting an assistant give it access to everything in SiteTrax.io?**  
No. It sees only the projects shared with the account that authorized it.

**Can an assistant change my data?**  
Standard operational access is read-only. Only the separate notifications write scope allows anything to be created or cancelled, and it is approved separately.

**Do I need to enter my SiteTrax.io password into the assistant?**  
No, and you should not. Authorization is completed on the SiteTrax.io sign-in screen.

**Why are the answers generic?**  
Most often the assistant was authorized with a different SiteTrax.io account than the one that published your profile.

## About the data

**Why are there more records than units?**  
A record is one stored processing result. A unit can be read more than once, and combined container and chassis processing can add a synthetic row for the paired side.

**Does a failed read mean the container is damaged?**  
No. It means the image could not be resolved into an identifier.

**Why can I not see an image on a record?**  
Project configuration, retention, permissions or redaction can withhold media while still returning the operational metadata.

**Why will SiteTrax.io not give me a dwell time?**  
Because the observations needed to pair entry and exit reliably are not available. SiteTrax.io reports the limitation rather than estimating a number.